Frequently Asked Questions
How much does it cost to repair my brailler?
The exact cost varies depending on the product and the type of repair(s) needed. For a classic brailler we suggest budgeting $150 per brailler. Many repairs can be accomplished without needing replacement parts.
When we receive your brailler we will conduct a cleaning and full inspection, and repair if needed. We will reach out to you via the information provided with the brailler and let you know the final cost of the repair, including parts, if needed. We accept payment via personal check, money order, and credit card.
How long does it take to repair my brailler?
We will usually have your brailler in our shop for about a week. Depending on the level of cleaning and possible parts needed, each machine can take 4-6 hours to complete. If you should have any questions or concerns, please reach out to us.
Do you offer expedited service?
Yes, for $49, we will start working on your machine the same day it is received. Our goal is to have your brailler on its way back to you the next day. We have many parts in stock in the workshop, but it is possible your repair requires parts not in stock, in which case we will order the part(s) ASAP. If there is a delay we will let you know.
Do you offer a loaner service?
Yes, please reach out to us and we can discuss your specific case.
How do I ship my brailler to you?
Please see this page.